Update on Covid-19

As you are no doubt aware, the situation regarding the novel coronavirus (COVID-19) pandemic is changing rapidly. We encourage you to visit Public Health websites for the most up to date information. We are actively monitoring the situation and taking measures to help reduce the spread of the virus. Many governments and health organizations are promoting measures called “social distancing” to help. Social distancing involves limiting opportunities where viruses can spread between people. Some examples of social distancing include working from home when possible, avoiding non-essential trips in the community, and limiting/cancelling group gatherings. By doing so, this may save lives by preventing our health system from being overwhelmed by a large surge in demand, so the people who do get really sick from the virus can access the health care resources when required.

As such, in order to help contain the virus and keep our patients and staff safe, we are immediately implementing the following measures:

• Unless you are advised otherwise, ALL currently booked appointments will be changed to a telephone appointment. Your physician will call you at the time of your appointment instead. (Please note that our call may show up as “Arbour” or “No Caller ID” on your phone).
• We will be postponing non-urgent medical appointments (for example: check-ups, wart treatments). Visits that are more urgent and require an in-person visit will still be available.
• If you are sick with mild symptoms that you can reasonably manage at home, please try to stay at home. If your employer requests a sick note, please send them this letter from Ottawa Public Health:

https://www.ottawapublichealth.ca/en/resources/Corona/COVID19-Sick-Note-updated-v2-2020-03-14.pdf

In order to help prevent the spread of the virus and protect others, we'll need your help too.

Before you come to the clinic:

• If your appointment is not urgent, think about re-scheduling it until the situation improves. If you need to be seen or are uncertain, please call us.
• If you have respiratory symptoms (like a cough, fever, or difficulty breathing)DO NOT COME TO THE CLINIC BEFORE CALLING US.
• If you think you may have COVID-19, please be aware that we are NOT currently equipped to test for COVID-19 at our clinic. Instead, see the latest recommendations at www.ottawapublichealth.ca/coronavirus for instructions on how or when to get testing. You can call our office (613-760-3700) though if you are uncertain. The Ottawa Public Health website listed above is the best way to quickly find up to date information. It contains instructions on how/when/where to get testing, how to self-isolate, and has information about workplaces (including suggestions on what to do about "sick notes").
• If you are sick with mild symptoms (cough, runny nose, sore throat), stay at home. Follow the self-isolation guidelines from Public Health.

At the clinic:

• You will be questioned when you check-in. If you use the self-check in kiosk, make sure to wash your hands or use hand sanitizer before and afterwards. If you are checking in at the front desk please show your health card to our reception staff through the front window, they do not need to swipe or handle it.
• You will be given a surgical mask if you need one. However, due to limited supply we will not be able to give extras.
• Try and stay 2m (6ft) away from other people and avoid touching surfaces.

General advice:

• Wash your hands often with soap and water, or use hand sanitizer
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
• Practice social distancing: it may be our best chance at minimizing the overall impact of this virus. See the following link for instructions on how to do so: www.ottawapublichealth.ca/en/public-health-topics/self-isolation-instructions-for-novel-coronavirus-covid-19
• We recommend avoiding all non-essential travel outside of Canada. (See here for travel advisories from the Public Health Agency of Canada: www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice).
• Please be aware that if you’re returning from travel outside of Canada, Ottawa Public Health has recommended that ALL travelers self-isolate for 14 days

For more information about COVID-19 click on the links below:

• Ottawa Public Health: www.ottawapublichealth.ca/coronavirus
• Ontario Ministry of Health Coronavirus info page: www.ontario.ca/page/2019-novel-coronavirus
• Public Health Agency of Canada: www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

We continue to monitor information and recommendations from Ottawa Public Health and will adjust our practices accordingly.

Thank you for your patience and understanding in these challenging times.

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PLEASE NOTE

We are currently NOT accepting new patients

EFFECTIVE JULY 1, 2019

Changes to our Uninsured Services Fee Schedule

PATIENT CONSENT

Agree to email communication with Arbour Family Medicine

Arbour Family Medicine

201-770 Broadview Avenue
Ottawa, Ontario
K2A 3Z3

(t) (613) 680-1065
(f) (613) 695-1870

Regular Hours

Monday to Friday
8:00AM - 12:00PM
1:00PM - 5:00PM

Urgent Care Clinic Hours

Monday to Thursday
5:00PM - 7:45PM

Saturday
9:00AM - 11:45AM

We answer our phones weekdays from 8:30 a.m. - 11:50 a.m. and 1:00 p.m. - 7:30 p.m. and Saturdays from 8:30 a.m. - 11:30 a.m.
On Fridays we answer our phones from 8:30 - 11:50 a.m. and 1:00 p.m. - 4:30 p.m.
We may be busy assisting other patients when you call and you may be put in to a phone queue. Please be patient and know that we will be with you as soon as possible.

Services Available

Hours

Urgent Care

Fee Schedule

Quebec Residents

Travel Clinic

Urgent Care

The urgent care clinic takes place on site at 201-770 Broadview and runs from 5-8pm Monday to Thursday and 9am-noon on Saturday. These appointments are for same day urgent issues and can only be booked on the day of. This is not a walk-in clinic. Appointments must be booked in advance by telephone on the day of. On weekdays and Saturday the phones open at 8:30am.
If you are calling with a non emergency problem and this is after hours, please call the Telephone Health Advisory Service at 1-866-553-7205

This is not a walk clinic. Please be advised that this appointment is for one urgent issue.
Please book a regular appointment with your own doctor to discuss any other issues

Travel Clinic

Dr. Mills is a family physician with a special interest in travel medicine. Travel medicine advice is no longer a benefit of OHIP. The usual fee is $60. If you would like to book a travel consult, it is recommended to book 6 weeks before travel date. It is helpful to bring your vaccine records and details of your itinerary to the visit.

Uninsured services fee schedule

Missed Appointment Fees
Regular appointment : $25.00
Counselling or full physical (30 minutes) : $50.00

Forms
Visit Cost
Arbour Sick Note $19.45
Custom absence form $25.00
Medical certificate of of fitness for employment $33.00
Medical certificate of fitness for school, camp, daycare, gym $30.00
Disability tax credit form for Revenue Canada $48.15
Full medical history and physical examination with form $150.00
Attending Physician Statement $144.15
Other forms depending on complexity Cost varies
Other Services
Quebec Patients
Travel Medicine and Vaccinations

Policies

RESULTS

We will call you if you have test results which require further action. We will not call you with normal results. If you have concerns about your results, it is always best to arrange an appointment with your doctor to discuss these. Please keep your phone number updated with us so we can reach you.
We will not ROUTINELY call you with normal results

QUESTIONS

If you have questions for your doctor it is best to make an appointment at the office. Same day appointments are usually available for urgent matters. Please let our staff know if you believe your problem requires a visit prior to the appointment you have been offered. You may be asked to speak to one of the nurses to appropriately triage your concern. Telephone messages and requests will be answered when time permits. Serious or time-sensitive concerns should always be discussed in person or with your doctor.

REFILLS

Medication refills should be done in person at your appointment, so that the condition being treated can be monitored. We prescribe enough refills to last until we would like to see you again. Please be aware of how much medication you have left so that you can book an appointment with us before you run out. Pharmacists have the ability to fill a bridging prescription at their discretion and there may be a fee. Controlled medications such as narcotics must be renewed in person with your doctor.

APPOINTMENTS

Routine follow-up appointments can be made over the phone or in person. The doctors also set aside appointments for urgent matters that can be booked the same day. If you are uncertain of your doctor's schedule, our staff are happy to assist you. Telephone appointments are offered as a courtesy to patients at at the discretion of your doctor. Please arrive early to your appointment.
Please arrive early to your appointment. Please note we do not take walk-ins.

DISRUPTIVE BEHAVIOUR

We believe that all of our staff has the right to a safe work environment. We will not tolerate swearing, threatening language or aggressive behaviour in any form in person or on the phone. Patient's who regularly exhibit disruptive behaviour will be asked to find another Family Doctor.

PATIENT CONSENT

Agree to email communication with Arbour Family Medicine