Due to inclement weather in Ottawa, the office will remain close for Wednesday February 13th.
We apologize for the inconvenience.
We are currently NOT accepting new patients
Email Consent Form
As of July 1, 2018 we will be using one-way email (Arbour can email you but you cannot email us).
This consent is also for two way electronic communication for future use. If you would like us to email you, please download and print out the form and bring it in to your next appointment.
We answer our phones weekdays from 8:30 a.m. - 11:50 a.m. and 1:00 p.m. - 7:45 p.m. and Saturdays from 8:30 a.m. - 11:45 a.m.
We may be busy assisting other patients when you call and you may be put in to a phone queue. Please be patient and know that we will be with you as soon as possible.
The urgent care clinic takes place on site at 201-770 Broadview and runs from 5-8pm Monday to Thursday and 9am-noon on Saturday. These appointments are for same day urgent issues and can only be booked on the day of. This is not a walk-in clinic. Appointments must be booked in advance by telephone on the day of. On weekdays and Saturday the phones open at 8:30am.
If you are calling with a non emergency problem and this is after hours, please call the Telephone Health Advisory Service at 1-866-553-7205
This is not a walk clinic. Please be advised that this appointment is for one urgent issue.
Please book a regular appointment with your own doctor to discuss any other issues
Dr. Mills is a family physician with a special interest in travel medicine. Travel medicine advice is no longer a benefit of OHIP. The usual fee is $60. If you would like to book a travel consult, it is recommended to book 6 weeks before travel date. It is helpful to bring your vaccine records and details of your itinerary to the visit.
If you have diabetes or pre-diabetes you may see our dietician free of charge in the office on Wednesday afternoons. Please call to book an appointment.
Uninsured services fee schedule
|Arbour Sick Note||$15.00|
|Custom absence form||$25.00|
|Medical certificate of immunity for school or work||$30.00|
|Medical certificate of fitness for school, camp, daycare, gym||$30.00|
|Disability tax credit form for Revenue Canada||$45.00|
|Full medical history and physical examination with form (driver’s medical, superannuation, foster parent)
(100$ for physical, 50$ for form)
|Other forms depending on complexity||Cost varies|
We will call you if you have test results which require further action. We will not call you with normal results. If you have concerns about your results, it is always best to arrange an appointment with your doctor to discuss these. Please keep your phone number updated with us so we can reach you.
We will not ROUTINELY call you with normal results
If you have questions for your doctor it is best to make an appointment at the office. Same day appointments are usually available for urgent matters. Please let our staff know if you believe your problem requires a visit prior to the appointment you have been offered. You may be asked to speak to one of the nurses to appropriately triage your concern. Telephone messages and requests will be answered when time permits. Serious or time-sensitive concerns should always be discussed in person or with your doctor.
Medication refills should be done in person at your appointment, so that the condition being treated can be monitored. We prescribe enough refills to last until we would like to see you again. Please be aware of how much medication you have left so that you can book an appointment with us before you run out. Pharmacists have the ability to fill a bridging prescription at their discretion and there may be a fee. Controlled medications such as narcotics must be renewed in person with your doctor.
Routine follow-up appointments can be made over the phone or in person. The doctors also set aside appointments for urgent matters that can be booked the same day. If you are uncertain of your doctor's schedule, our staff are happy to assist you. Telephone appointments are offered as a courtesy to patients at at the discretion of your doctor. Please arrive early to your appointment.
Please arrive early to your appointment. Please note we do not take walk-ins.
We believe that all of our staff has the right to a safe work environment. We will not tolerate swearing, threatening language or aggressive behaviour in any form in person or on the phone. Patient's who regularly exhibit disruptive behaviour will be asked to find another Family Doctor.